FAQ

Can I drop my vehicle off before or after hours?

Absolutely! The mail slot in our office door facing Mill Street is labeled “Key Drop”. All you have to do is park your car in our parking lot, fill out the envelope provided for you next to the door, and drop the keys in the mail slot and you’re all set! If you are unsure of which service(s) to check on the envelope or would like us to call you before beginning the work, please write it at the bottom of the Key Drop Envelope and we will be happy to do so.

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How far ahead should I call for an appointment?

Generally, appointments are available within a week or so. Although, during the busier spring and summer months, you should plan on as far out as a month or more in advance. If you have a lot of flexibility with your vehicle, have an extra vehicle to drive, or are going out of town, you can drop it off (usually we need the flexibility of a week in the spring and summer months) and we will work it into our schedule and have it clean, dry and meticulously detailed for you when you want it. We have large facilities and can keep it inside for you while it is visiting us as well!

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How much time should I expect to leave my car for a detail?

With an Exterior Detail or Extreme Shine Exterior Detail, we can have the work completed on your vehicle in one day. So, by 5 or 6 pm you could get your car back. However, when we perform an Interior Detail or Complete Detail, we generally require the vehicle to stay inside our shop overnight to dry thoroughly, especially if the carpet had been heavily soiled. We have fans and carpet drying blowers that accelerate the drying of interior materials so even if you need to get your car the same day, we will do our best to make sure it’s dry, but we recommend against doing that. 

**Hydrophobic Coatings, Ultimate Detailing and Boat Detailing require a minimum of 2 full days**

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Can I get a ride home or to work?

We try to make it convenient for you to get your car to us and can help you out with a ride home or to work as long as it is within a few miles, just ask us! We do also work closely with Enterprise Rent-A-Car and if we know a few days ahead of time, can get you a vehicle to drive while your vehicle is staying with us.

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My interior has stains. Can you get them all out?

We are very successful removing all types of stains from all sorts of materials. In most cases, the entire interior of your vehicle will look like new again. Food based stains such as: Cola, sauces, ice cream, grease, oil and ground in dirt are seldom a problem for us to remove. Some of the problem stains that may not be eliminated completely are red food dye (like in red beverages) and multiple coffee spills in light colored fabrics. If the interior is very heavily stained, we may be required to remove those components (seat cover, carpet, etc) and pressure wash them in order to remove the stains effectively.

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My car is full of swirl marks! Can you remove them?

Yes, we are the EXPERTS when it comes to restoring and correcting the paint finish of vehicles. We evaluate the present condition of the paint and then use the precise tools and proper techniques to make your paint amazing to look at and shine better than new. Our methods are adjusted to the needs and expectations of the customer as well, whether it is for a Concours d`Elegance show winner or your dazzling daily driver, you will be “swirl free”.

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What can be done with a long “key” scratch on my car?

Depending on how deep it is, often a scratch can be polished or even wet sanded (if needed) to eliminate it or minimize the appearance. It is hard to diagnose until we can get a good look at the scratch, so drop by and we can evaluate it and let you know what needs to be done. Sometimes, we will have to “touch up” the scratch with the matching paint to disguise it. Although touch-up won’t look perfect, we are very good at using a very minimal amount. We try to save you from having the whole panel painted whenever possible.

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Do you use a “Clay Bar” on the exterior of my car?

We use a clay bar treatment before the polishing and waxing stage on every vehicle that receives an Exterior Detail, Complete Detail, Extreme Shine (Exterior or Complete), Hydrophobic Coating and Ultimate Detail. This process will remove all the surface contaminants and microscopic debris that is stuck to your paint, so the polish can work its magic better. For more information about what a clay bar is, please refer to The Use of Clay in Automotive Detailing article found here.

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Are you able to remove smoke smell from a vehicle? Do you use an ozone machine?

We are very successful at removing smoke odor from interiors. The key is thoroughly cleaning every surface inside the vehicle including the seats, floor mats, carpet, door panels, headliner etc. Wiping, scrubbing, extracting, rinsing, each component is necessary to leave the surfaces clean and fresh, removing the odor causing tar/nicotine residue rather than covering it up. Even the leather cleaning and conditioning will assist in purging the build up of tar and nicotine. After intense cleaning and drying, we install the Ozone machine to remove the odors left behind by these stains. and let it run in the interior for several hours to circulate the ozone in, around and through components that can not be accessed with our cleaning procedures such as HVAC air ducting. You should plan on leaving the vehicle here for about a full day and a half.

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Is it really cost effective for me to have my lease vehicle detailed before I turn it in?

Today’s lease consumer must adhere to much stricter wear-n-tear standards than in the past, and the penalties or costs they will charge you to repair are higher. Our Basic Lease-Turn-In Package will give you the advantage and can eliminate or drastically reduce excess wear-n-tear charges at lease turn-in. We can typically remove things like minor scratches, interior stains and minor dents (dents are separate service). We can typically save you big money when turning in your leased vehicle.